HEALTH CENTRAL
Home / Health Centre
The Health Center is the heart of the organization and the first point of contact for the Patients and the organizations of the Network.
The Health Center provides information and assistance regarding:
It is operational at the National Toll Free Number800.511.311 every weekday from Monday to Friday from 08.30 to 18.00 and on Saturday from 09.00 to 13.00.
Underwritten health plans
Affiliated Centres
Refund and Direct Payment Procedures
Forms and documents for reimbursement procedures
Additional services available to Patients
Forms and documents for reimbursement procedures
All complete and useful information for associative life is always available to Patients within their Reserved Area.
It is also possible to request information through the Assistance/Complaints form or by sending a fax to +39.06.77607611.
The toll-free number 800.598.635 is exclusively dedicated to the activation of services such as: telephone medical advice, sending a doctor to your home or an ambulance, useful services for dealing with a particular and unexpected health condition. The service is active H24 – 7 days a week.
It is also possible to request information through the Assistance/Complaints form or by sending a fax to +39.06.77607611.
The toll-free number 800.598.635 is exclusively dedicated to the activation of services such as: telephone medical advice, sending a doctor to your home or an ambulance, useful services for dealing with a particular and unexpected health condition. The service is active H24 – 7 days a week.
Procedures
Refund management
In Health Assistance, the management of reimbursement procedures for its customers and clients is designed to allow for 4 different procedures, depending on the choices of the client and the chosen benefit.
If the coverage and procedural conditions are met, the Patient may request direct payment for the treatments that must be performed.
In order to request the activation of the procedure, at least 3 days before, the Patient must send the authorization request form accompanied by all the documentation relating to the treatments to be carried out for allow the medical staff and relevant offices to evaluate it.
Once the Patient has received the appropriate care (even if not through the structures affiliated with the Network), sends to Health Assistance the Reimbursement Request form and all the documentation relating to the treatments performed (invoices, notices , receipts, requests, requests, medical records, reports, etc…) to allow their evaluation by the medical staff and the relevant offices.
If the coverage and procedural requirements are met, but the chosen doctor does not appear to have an agreement with the Network, the Patient can request direct payment of the expenses relating to the Healthcare Facility and send, subsequently to reimbursement, the expense relating to the part of the medical team incurred for the same treatment event.
The Member who requires a service provided for by the Regulations signed in the Hospital Area section (hospitalization with or without surgery in an ordinary regime and daytime outpatient interventions, etc.), may submit a Request for Support from the Health Centre of Health Assistance by completing the form called “Nulla Osta Form: Request for Support for Hospital Services”.
Download the form here.
The health service at the Structure defined in the Nulla Osta can be booked by the Member following the release of authorization by the Health Centre, both for Direct assistance and for Indirect Assistance In Network. The member, therefore, will receive Authorization from the Centrale Salute to proceed with the Direct Assistance formula if the service falls within the guarantees of the Regulation.
The authorization constitutes a no impediment for the direct activation of the service.
Download the form here.
The health service at the Structure defined in the Nulla Osta can be booked by the Member following the release of authorization by the Health Centre, both for Direct assistance and for Indirect Assistance In Network. The member, therefore, will receive Authorization from the Centrale Salute to proceed with the Direct Assistance formula if the service falls within the guarantees of the Regulation.
The authorization constitutes a no impediment for the direct activation of the service.
