ABOUT US
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We are a company specialized in health services mainly on behalf of banks, funds and companies of Mutual Aid.
We have been working with partners since the creation of the regulations to respect the Ministerial adequacies and to allow a more fluid investigation and settlement of the practices also in relation to relations with the Private Healthcare sector. Our Audit and Management focus is on the entire chain of healthcare services with social relevance and social services with healthcare relevance.
We offer customised, simple and innovative solutions in the healthcare sector
We have an extensive and widespread network throughout the national territory made up of nursing homes, diagnostic centers, physiotherapy centers, analysis laboratories, but also dental practices and cooperatives for home care .
We stand out for the quality and functionality of the agreementswhich allow anoptimization of the health plan, compliance with the principles of provision of supplementary services to the LEAs according to ministerial dictates and the >sustainability control.
Not only operational management of practicesbut consultancy on healthcare and management matters,clinical audit and technical support services,call center services and health centre with staff trained on the subject, liquidators and internal doctors.
Not only operational management of practicesbut consultancy on healthcare and management matters,clinical audit and technical support services,call center services and health centre with staff trained on the subject, liquidators and internal doctors.
All this allows the Fund or the body that joins our system to obtain better management and an overall reduction in complaints with an increase in perceived satisfaction.
Health Assistance
MISSION AND VALUES
Our mission is to simplify our customers' experience by offering a dedicated, courteous and highly professional service.
Specialized
Team
Our call center is made up of a team of highly specialized operators in the healthcare sector.
Transparency and
Clarity
People can count on us to provide clear, verifiable information about their health plans and reimbursement processes.
Customer
Service
Our call center is structured to guarantee a quick and efficient response to incoming requests and sent messages.
Assistance on
Measurement
We recognize that every client has different needs, which is why we offer tailor-made assistance ready to provide a personalized service.
Feedback
Continuous
Our commitment to excellence is also reflected in our willingness to listen to customer feedback. We are constantly looking for ways to improve our services.
History
Birth and evolution of the first national health center for third sector entities
In 2008, from an idea by Massimiliano Alfieri, the first Health Centre was established which had the objective of managing the evaluation and settlement operations for the Health Funds and, more fully for the perimeter of the institutions of the Third Sector which has expanded since 2017 thanks to the entry of the mutual aid societies, today the Joint-Stock Cooperative Company.
Centrale Salute is an organization that deals with managing and administering payments and reimbursements for health services provided to beneficiaries of health funds, assistance funds or mutual aid societies but also on behalf of insurance companies and its main task is to verify the adequacy of health services requested by beneficiaries, process reimbursement requests and manage payments. In practice, the beneficiaries of health funds send reimbursement requests to the health centre, attaching the necessary documentation. The health centre verifies the admissibility of the requests based on the criteria established by the health fund and proceeds with the settlement of payments.
Cooperator Members
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Year of transformation CoopSalute into Health Assistance S.C.p.A
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Year of incorporation WinSalute into Health Italia S.p.A.
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Health Assistance
ASSISTANT MANAGEMENT
We place ourselves on the market by recognizing the value and experience of social cooperation in the social and healthcare sector, stipulating agreements and conventions with mutual aid companies , Assistance Funds, Health Funds and Insurance Companies on the one hand and Cooperatives, Service Companies, healthcare facilities and freelancers on the other.
Relying on Health Assistance means being able to count on:
An already pre-structured administrative and functional management process.
24-hour telephone center with operators and doctors ready for emergencies and advice.
Economic solidity to guarantee clients to protect themselves with transparency and security.
Administrative management activities for patients.
Regulatory-tax consultancy activities and complaints management.
Online services to facilitate access to the use of the health plan.
Organisational model
CODE OF ETHICS AND MODEL 231
/ 01
The general principles
The Legislative Decree of 8 June 2001 n. 231introduced into the Italian legal system a system of administrative liability of entities for certain crimes committed by administrators, managers or employees in the interest or to the advantage of the entity itself.
/ 02
Adherence to the organizational model
Health Assistance has adopted its own Organizational Model, with the aim of building a structured and organic system of guiding principles, operational procedures and other specific safeguards, inspired by criteria of sound corporate management > and aimed, among other things, at preventing the commission of the crimes envisaged by the Decree.
/ 03
The supervisory body
In compliance with the provisions of art. 6, paragraph 1, letter. b) of the Decree, the task of continuously supervising the adequacy and functioning of the Model 231, as well as ensuring that it is updated by proposing modifications and additions, has been entrusted to the Supervisory Body (SB) of the Company. An external member is part of the SB, identified among experts and professionals in the sector, with the necessary requirements of respectability, professionalism, autonomy and independence.
